Borong Procurement hub FAQ & Support
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AllGeneralPricing & PackagesVendor Assurance & ManagementStrategic Sourcing & Procurement-as-a-Service (PaaS)Custom Procurement Workflows & DashboardFair Market Pricing & Cost OptimizationSpend Visibility & Procurement AnalyticsEmbedded Financing & Payment SolutionsAccount Setup & OnboardingOrder Management & FulfillmentCustomer Support & Troubleshooting
General
How Borong Procurement Hub works
Higher Credit Limits
Businesses can unlock higher purchasing capacity for bulk procurement, recurring orders, and larger supplier invoices after Borong reviews their procurement needs and financing eligibility.
Better Business Growth
Borong Procurement Hub helps teams source suppliers, manage orders, and access flexible payment options so procurement does not block operational growth.
Save More with Rebates
Eligible businesses may receive savings through negotiated supplier pricing, bulk purchasing advantages, and available financing promotions tied to invoice activity.
Priority Processing
Procurement teams with urgent or recurring requirements can work with Borong support to prioritize sourcing, vendor coordination, and order follow-up.
Pricing & Packages
Understand the cost structure and pricing flexibility
How is pricing determined on Borong Procurement Hub?
Pricing depends on product category, order volume, supplier availability, delivery requirements, payment terms, and any negotiated procurement support needed for the order.
Are there any subscription fees or platform charges for using Borong Procurement Hub?
Standard marketplace access does not require a public subscription fee. For managed procurement, custom workflows, or enterprise support, Borong will scope the requirements and share the applicable commercial arrangement.
Does Borong Procurement Hub charge a transaction or service fee for procurement orders?
Some procurement requests may include service, handling, or financing-related fees depending on the order structure and support required. Borong will confirm any applicable fees before the order proceeds.
Are the prices on Borong Procurement Hub fixed, or can they be negotiated?
Listed prices provide a starting point. For bulk orders, recurring purchases, or strategic sourcing requests, Borong can help compare supplier options and negotiate better commercial terms where possible.
Does Borong offer volume-based or bulk purchase discounts?
Yes. Borong can support volume-based pricing and bulk purchase negotiations when order quantities, supplier availability, and payment terms make discounts possible.
Solution
Vendor Assurance & Management
How does Borong vet suppliers to ensure quality and reliability?
Borong reviews suppliers based on business information, product suitability, fulfilment capability, commercial track record, and any compliance requirements relevant to the buyer's industry.
What happens if a vendor fails to meet delivery deadlines or quality expectations?
Borong support can help investigate the issue, coordinate with the supplier, arrange next steps, and identify alternative vendors when a replacement or escalation is needed.
Can I request new suppliers to be onboarded to Borong Procurement Hub?
Yes. Buyers can share supplier requirements or preferred vendors with Borong, and the team can review whether those suppliers can be onboarded or matched with existing alternatives.
Does Borong provide supplier performance tracking?
Borong can help procurement teams monitor supplier reliability, order fulfilment, pricing consistency, and issue history so future sourcing decisions are easier to manage.
How does Borong ensure compliance with regulatory and industry standards?
Borong can collect supplier documents, review business credentials, and support compliance checks based on the documentation and standards required by the procurement team.
Strategic Sourcing & Procurement-as-a-Service (PaaS)
What is Procurement-as-a-Service (PaaS), and how does it work?
Procurement-as-a-Service lets Borong support sourcing, quote comparison, negotiation, supplier coordination, and fulfilment follow-up for businesses that want procurement help beyond software access.
How does Borong help businesses find and negotiate with new suppliers?
Borong gathers the buyer's requirements, identifies suitable suppliers, compares quotes, negotiates pricing or payment terms where possible, and helps move the order toward fulfilment.
Can I submit custom procurement requests if I cannot find a product on Borong Marketplace?
Yes. Businesses can submit custom requirements, including product specifications, quantities, timelines, preferred brands, and delivery needs, so Borong can source suitable supplier options.
How does the RFQ (Request for Quotation) process work in Borong Procurement Hub?
The buyer shares requirements, Borong coordinates with relevant suppliers, collects quotes, compares options, and helps the buyer confirm the best fit based on price, availability, and fulfilment requirements.
Can Borong help secure better pricing and payment terms with suppliers?
Yes. Borong can use supplier relationships, order volume, and payment structure to negotiate better pricing or terms when the procurement request is suitable.
Custom Procurement Workflows & Dashboard
How can I customize procurement approval workflows in Borong Procurement Hub?
Borong can help configure approval flows around departments, spend thresholds, user roles, purchasing rules, and reporting needs so procurement follows your internal process.
Can I set different purchasing permissions for different team members?
Yes. Procurement users can be organized by role so teams can separate requesters, approvers, finance reviewers, and administrators.
Does Borong integrate with my existing ERP or accounting software?
Borong can discuss integration needs for systems such as SAP, Microsoft, Oracle, Smart GEP, or accounting tools, then scope the data flow and implementation requirements.
Can I track order statuses and supplier performance in real-time?
Borong Procurement Hub is designed to give teams visibility into order progress, supplier activity, and procurement performance so follow-up is easier across departments.
How do I set up automated procurement alerts for my team?
During onboarding or workflow setup, Borong can help define alert rules for approvals, budget thresholds, order updates, fulfilment issues, or reporting reminders.
Fair Market Pricing & Cost Optimization
How does Borong ensure fair market pricing for procurement?
Borong compares supplier options, market availability, order size, and category benchmarks so buyers can make pricing decisions with better context.
Can I compare prices from multiple suppliers before purchasing?
Yes. For suitable procurement requests, Borong can gather supplier quotes and help buyers compare price, fulfilment capability, delivery timing, and payment terms.
Does Borong track price fluctuations for my frequently ordered items?
Borong can support recurring procurement reviews so teams can identify price movement, repeated purchases, and opportunities to negotiate better terms.
Can I negotiate better pricing through Borong Procurement Hub?
Yes. Borong can assist with negotiation for bulk purchases, recurring orders, strategic categories, and supplier contracts where there is room for improved pricing.
Does Borong offer bulk purchasing advantages?
Yes. Borong can help aggregate demand, compare supplier capacity, and negotiate pricing for larger order volumes when supplier conditions allow it.
Spend Visibility & Procurement Analytics
What kind of procurement reports and analytics does Borong provide?
Borong can support reporting on procurement spend, order activity, supplier performance, department-level purchasing, category trends, and cost-saving opportunities.
Can I track procurement spending by department, location, or category?
Yes. Procurement workflows and reporting can be structured around departments, locations, categories, suppliers, or other buyer-defined views.
Does Borong provide alerts for budget overruns or unusual spending?
Borong can help set up budget tracking and alerts so teams can spot unusual spend, repeated purchases, or procurement activity that needs review.
How does Borong help businesses optimize procurement costs over time?
Borong helps teams review purchasing patterns, compare suppliers, identify recurring demand, negotiate better terms, and improve sourcing decisions across categories.
Can I export procurement data for internal reporting and audits?
Yes. Procurement data can be prepared for management reporting, finance reviews, supplier analysis, and audit support depending on the workflow setup.
Embedded Financing & Payment Solutions
For businesses needing flexible payment options and financing solutions
What financing options are available through Borong Procurement Hub?
Eligible businesses may access Borong Credit options such as instant credit or invoice financing to support inventory and procurement purchases through Borong.
Can I apply for invoice financing or supply chain financing within Borong?
Yes. Businesses can apply for financing through Borong's credit flows, subject to eligibility checks, document review, approval limits, and financing partner requirements.
What are the eligibility criteria for Borong's financing solutions?
Eligibility depends on the financing product and may include Borong account status, business registration, bank statements, management accounts, repayment history, and other supporting documents.
How do I track my outstanding payments and credit utilization?
Approved buyers can review available credit, outstanding balances, repayment requirements, and account status through the relevant Borong account or support channel.
Are there late fees or penalties for missed payments?
Late fees, account restrictions, or frozen credit limits may apply depending on the financing product and repayment terms. Borong will share the applicable terms during approval.
Account Setup & Onboarding
For first-time users who need help getting started
How do I sign up for Borong Procurement Hub?
Contact Borong or start from the procurement demo flow, then share your company details, procurement needs, and preferred support model so the team can guide onboarding.
What documents are required to create an account?
Required documents depend on account type, but may include business registration details, company contact information, billing details, user access requirements, and financing documents if credit is requested.
How long does it take to get approved?
Basic account setup can be completed after the required information is reviewed. More complex onboarding, supplier setup, integrations, or financing applications may take longer.
Can I add multiple users to my company's procurement account?
Yes. Companies can add multiple users and assign roles so procurement, finance, operations, and leadership teams can work from the same account.
Does Borong offer onboarding support or training for new users?
Yes. Borong can provide onboarding support to help teams understand procurement workflows, order processes, reporting, supplier coordination, and available financing options.
Order Management & Fulfillment
For first-time users who need help getting started
How do I place an order through Borong Procurement Hub?
Once your account and requirements are ready, you can place orders through Borong's procurement flow or work with the Borong team for assisted sourcing and fulfilment.
How do I track my order and delivery status?
Order status can be tracked through Borong's platform or support team, depending on the procurement workflow and supplier fulfilment arrangement.
Can I consolidate multiple orders into one shipment?
Borong can help assess whether orders can be consolidated based on supplier location, delivery timelines, product type, and logistics requirements.
What happens if I receive a wrong or defective order?
Contact Borong support with the order details, photos, and issue description. The team can coordinate with the supplier on replacement, resolution, or next steps.
Can I return or cancel an order after it has been placed?
Returns and cancellations depend on supplier terms, order status, product type, and fulfilment progress. Borong support can review the case and advise the available options.
Customer Support & Troubleshooting
For first-time users who need help getting started
How do I contact Borong's customer support team?
You can contact Borong through the support form on this page, email enterprise@borong.com, or WhatsApp Enterprise Team for procurement enquiries.
What are the support hours for Borong Procurement Hub?
Support availability may vary by enquiry type. Submit your request through the form or WhatsApp channel and Borong will follow up as soon as possible.
What should I do if I encounter a technical issue on the platform?
Share the affected page, account email, screenshots if available, and a short description of the issue so Borong support can investigate quickly.
How do I reset my password or update my account details?
Use the account recovery or profile settings available in your Borong account. If you cannot access the account, contact support with your company and user details.
Is there a helpdesk or ticketing system for procurement issues?
Procurement enquiries submitted through Borong support channels can be reviewed and followed up by the relevant team based on account, order, supplier, or technical details.
Optimize Your Procurement. Get in Touch Today!
Looking for vendor assurance, cost optimization, or embedded financing? Borong Procurement Hub is ready to customize your procurement solution.
Phone: +6016 299 5331 (WhatsApp message only)
Email: contact@borong.com
Address: Suites 13.02, Level 13, Menara IGB, Mid Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur
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