Getting Started with Borong What is Borong and how does it work? Borong is a B2B e-commerce platform that tailors your online wholesale experience to easily find the right products and suppliers. The more you shop, the better recommendations you get. Once you sign up as a buyer, you have immediate access to thousands of wholesale products - all fulfilled by sellers that our team has personally vetted through and verified. You'll also be the first to know about the latest campaigns and promotions of your favourite brands. Today, we have over 10,000+ sellers on Borong, ranging from Food & Beverages to Baby & Toy supplies. For the full list of categories, go here. How do I sign up as a buyer on Borong? Alternatively, you can also click on “Sign Up As Buyer” at the top right of your screen. It’ll bring you to the account creation page where you are required to fill in the necessary information. There are three pathways to choose from when creating an account - check out the tutorial videos below to learn more: How to Register for a Buyer's Account if You're Running a Business How to Register for a Buyer's Account if You're Planning to Launch a Business Soon How to Register for a Buyer's Account if You Don't Have a Business After the form is filled, do verify your account via an email link sent to your registered email address, and TAC code sent to your registered phone number. Here's a tutorial video on how to do so: How to Verify Your Account Now, you can start browsing and purchasing on our platform! Sourcing What product categories are available on Borong? We carry thousands of branded products across the following categories - Restaurants & Cafes, Office Products & Stationery, Cleaning & Housekeeping Supplies, Bed & Bath, Kitchen & Dining, and Health & Personal Care. We are continuously adding more products to our platform to ensure you can find everything you're looking for. For the full list of categories, go here. What is the unit for a product? This widely differs according to each product. Some products, like spreads, come in cartons, while tea is listed as outer. In every product page, there is a 'Guide' section under 'Wholesale price'. The quantity also varies for each product listed. The number of units per carton of a product is stated on each supplier’s product page. Do the displayed product images reflect the actual product? We ensure sellers provide accurate visual representations of their listed products offered. However, if the item you receive upon delivery is not the same as the image(s) displayed on the Borong platform, do reach out to our customer experience team and provide us with the following information: Invoice and receipt Photos/videos of the received goods Ordering & Purchasing How do I place an order on Borong? You can place an order on Borong in just a few steps! Create a buyer account Head to this link to create an account. Source from thousands of brands! After creating an account, you can start sourcing from our wide selection of brands! You can shop by categories, businesses, or type in the product name or brand in the search bar located on top of the homepage. For more details, watch the tutorial video below on how to search on Borong: How to Search on Borong Borong is tailored to your wholesale preference - designed for you to shop the right wholesale products at the quickest way possible. Add items to cart Once you have determined the right items to purchase, click 'Add to Cart'. Finalise your order (check cart items/quantity/shipping address) After adding all desired items to cart, you can finalise your shopping cart by clicking the cart icon on the top right side of the page. You will be brought to the checkout page. Here, you are required to add your shipping address for your items. Making payment To pay for your order, click the “Checkout” button on the right side of the page. You will then be prompted to this page: If you have a promo code, input it at the box under Apply Discount Code. If not, click Pay. You will then see the FPX page to proceed with your choice of online payment. All payments made are automated on our system and contain strict guidelines. Please double check and triple check before making an order! If you do not have online banking, you can reach out to us at email@example.com or WhatsApp us at our Buyer WhatsApp support channel. There are a few products I’m interested in, but I don’t want to purchase it now. Can I save these products without adding them to my cart? Yes! In this situation, you can save your items to your shopping list. To do that, view the product you’d like to save, and click “Save to.” You’ll be asked to create a new shopping list, or choose one you’ve already created. How do I apply a promotional code to my order? An 'Apply Discount Code' box will appear after you click 'Checkout'. How do I pre-order? Pre-order works the same way as placing an order, however, after you click 'Add to Cart', a pop-up box will appear. Just fill in the quantity you are looking for, and then Submit! I can't seem to checkout. What should I do? Oh no, we're sorry about this. In the rare event you cannot checkout, please refresh the page and try again. If the problem persists, please contact us at firstname.lastname@example.org or WhatsApp us at our Buyer WhatsApp support channel immediately. Our team is on standby to assist you during our operational hours 9:30 a.m. - 6:30 p.m, from Monday - Friday. To speed up the process, it would be helpful if you could provide screenshots of the issue, along with other relevant information, such as: browser version, device type (phone, tablet or computer), device model (e.g. Iphone X) and operating system (e.g. Android 4.0, Windows 10). Can I change my order after purchasing? Unfortunately, Borong cannot make changes to orders/invoices post-purchase as it is automated via our system. A new order has to be submitted for the additional quantities required and prices will follow what has been stated on Borong at that point in time. If you'd like to process any types of refunds or returns, please head to our Return & Refund Policy Page to learn next steps. Alternatively, you can contact us at email@example.com or WhatsApp us at our Buyer WhatsApp support channel. Can I change my address after placing an order? If you have used the wrong address after placing your order, our team at Borong will try our best to help rectify it on your behalf. However, if the supplier has already handed the items to the logistics company, you will need to contact the logistics company directly to rearrange delivery based on the tracking number prior to delivery completion. By default, the last used shipping address will be saved into your account. When you are at the checkout page, the default shipping address will be displayed and you have the option to amend it should you need to. Can I cancel an order? We understand that sometimes you may have purchased incorrect products, order too much (or little!), or simply change your mind about a purchase. However, out of respect for our sellers, we do not allow order cancellations unless the seller did not fulfil your order within the specified time. (In this specific case, you can contact us immediately and we will help to resolve the issue.) With that said, you can still reach out to us at firstname.lastname@example.org or WhatsApp us at our Buyer WhatsApp support channel - we're more than happy to review your request. What are minimum orders? An order minimum specifies the minimum unit amount a buyer has to meet. If you do not meet the minimum requirement, you are not allowed to purchase. Order minimums are set by sellers themselves - and will vary across different sellers. Please note that minimum orders are not the same as minimum orders for wholesale price! Minimum orders are the minimum requirement you have to meet in order to purchase, while minimum orders for wholesale prices are the minimum requirement you have to meet in order to get wholesale pricing. How can I get wholesale pricing for a product? Some sellers offer wholesale prices if you meet the Minimum Order Quantity (MOQ), listed under Wholesale Price. Please note that the MOQ is different between suppliers but rest assured, upon meeting the MOQs, you will be eligible for these best prices! Does Borong offer credit terms? Yes! When you order inventory with Borong Credits, you won't be charged until 60 days later. This means you buy products before having to pay a single cent. As long as you pay on time, there will be no hidden fees or extra interests! Alternatively, Borong sellers are also able to give out credit terms to loyal customers who have been purchasing from our platform regularly. However, credit terms will differ among customers, and sellers possess full authority to accept or decline the request. Reach out to us at email@example.com or WhatsApp us at our Buyer WhatsApp support channel to find out more. Can I Request for Quotation (RFQ) for certain products? Prices are as per displayed on the website, however, buyers are able to request a quotation for purchases of more than 100 cartons of the same item via email at firstname.lastname@example.org. How can I track my orders & payments? To check your order status, you can log in to your buyer dashboard and go to the Order tab, as suppliers will update the status accordingly. If you see that it has not been updated after the expected date has passed, please check with our customer experience team and we will follow up with the seller regarding your order status and update you accordingly. Please provide your Retailer Order ID upon enquiry. Reach out to us at email@example.com or WhatsApp us at our Buyer WhatsApp support channel. Shipping How long will it take for my order to arrive after I have made payment? Buyers should expect to receive their orders within 5 to 7 working days upon payment verification, depending on the volume of orders received. You can review the Delivery Information at the right hand corner of every product page. However, some sellers may require a longer lead time in order to fulfil their requested orders. If you experience unusual delays in receiving your order, contact us at firstname.lastname@example.org or WhatsApp us at our or WhatsApp us at ourWith that said, some suppliers can adhere to urgent deliveries with extra delivery charges. Please reach out to us prior to the placement of any urgent orders and our team will check with the seller for you. Alternatively, you can opt for a self-pickup option. site/faq_buyer.ship title1 t5 How will the products be delivered to me? Some of our suppliers have existing logistics partners that are able to provide delivery services for your items. If the supplier does not have delivery services provided, Borong has our own Third-Party Logistics (3PL) partners who can deliver to different parts of the country. Please contact us at email@example.com or WhatsApp us at our or WhatsApp us at our Buyer WhatsApp support channel for more information. What is the delivery area coverage for Borong? Do you deliver outside of Klang Valley? Borong is able to fulfil orders to all parts of Malaysia, as we are partnering with multiple Third-Party Logistics (3PL) partners. Do note that the delivery lead time from one state to another will vary. Here's a tutorial video on how to check for delivery fees: How to Check Delivery Fees How do I get free delivery? The free delivery minimum order amount for each supplier is stated on the right side of the seller's product page. Do note that every seller will have their own minimum purchase order to qualify for free delivery. You will be eligible for free delivery as long as you fulfil the minimum order requirement. Can I pick up the orders myself? Yes, there is an option for you to self-pickup from sellers. Please review the self-pickup option at the Delivery Information at the right hand corner of every product page. To apply for self-pickup, head to 'Change shipping method/address' at the checkout page. After, there will be a self-pickup option at the top. Select that option and you're good to go! In this case, there will be no delivery cost to you! Do you ship internationally? Currently, we do not ship internationally. Returns & Refunds Can I ask for a return/refund on the items I ordered? As part of Borong Guarantees, we always strive to ensure your orders are protected - and if you are not satisfied with your order, you have the right to ask to send in a dispute request. You may request for a return and refund due to any of the following reasons: Damaged Items - The product SKU arrived with damaged exterior packaging. The item should remain unopened, and 3 clear photographs should be taken of the product. Defective Items - The product SKU arrived with damaged interiors, only noticeable after packaging has been opened. Wrong Products - The product SKU does not match the quotation / invoice / receipt. Product should remain unopened and unused. Late Delivery - The products were sent late after 5 working days (upon order placement) without any confirmation and communication from the Seller or Borong. Expired or Nearly-expired Products - The products delivered by the suppliers are near the expiry date [less than three (3) months] without informing the buyers (or on product description) beforehand. For steps on how to submit return & refunds, click here. How do I return items or ask for a refund? We're so sorry about this! You may request to return the products and receive a refund, or request to have the inaccurately sent items swapped with the correctly ordered items. here, under section 7 Please note that within 24 hours, you are required to provide 3 clear photographs of the product which shows the damages, defects, and/or mistake that has been made with your order. I’ve received the wrong items. What should I do? site/faq_buyer.rnr title3 t1 For the steps to requesting a refund/return, head over to our Return & Refund Policy page, and and scroll to Section 7. I did not receive all the items in my purchase order. What should I do? We know how frustrating it is not to receive everything you bought. Don’t worry - You may choose one of the options: Allow the supplier to deliver the rest of the products you ordered, or Request a full refund for the order and return the received items back to the supplier, or Request a partial refund for only the items that are not received. For the steps to requesting a refund/return, head over to our Return & Refund Policy page, and and scroll to Section 7 When can I submit a dispute request? You may submit a dispute request when you receive damaged/defective items, the wrong products, expired/nearly-expired products, or products that were sent late after 5 working days (upon order placement), without any confirmation and communication from the Seller or Borong. In these scenarios, you can send in a request as soon as you receive the defective/wrong order. Take note that in accordance to our Borong's Policy, all orders must be returned within 3 to 5 working days. For the steps to requesting a refund/return, head over to our Return & Refund Policy page, and and scroll to Section 7 I sent in a dispute request, but my status still says 'Pending Seller Review'. What should I do? You can use the Dispute Discussion to chat with the seller, or you can reach out to us at firstname.lastname@example.org. A seller has rejected my dispute request but I'm unsatisfied with the outcome. What should I do? Please reach out to us at email@example.com to discuss the issue. We’re happy to help in any way we can!